To which countries do we ship?

We ship all our products worldwide to all countries.

How much is the shipping cost?

We provide standardised shipping costs in order to ensure the most timely and reliable delivery experience for our customers. Shipping cost prices vary per country & product combination and are shown in the checkout.

How long will it take for an order to ship?

You will receive an email confirmation when your order is placed. In the following email you will receive a tracking number for when the order ships. This way you can track the order along its journey to you.

Note: If you did not receive an email confirmation for your order, make sure to check your spam folder.

Shipping times per country:

Country	Carrier	Shipping Time
Austria	Austrian Post	3 – 4 workdays
Belgium	Bpost	1 – 2 workdays
Bulgaria	Deutsche Post and InTime	3 – 7 workdays
Croatia	Deutsche Post	3 – 7 workdays
Czech Republic	DPD	2 – 5 workdays
Denmark	Bring	3 – 4 workdays
Estonia	Deutsche Post	2 – 4 workdays
Finland	Posti OY (P4Y)	3 – 4 workdays
France	Colis Prive	2 – 3 workdays
Germany	DHL	2 – 3 workdays
Greece	Taxydromiki	2 – 4 workdays
Hungary	Deutsche Post	2 – 4 workdays
Ireland	AnPost	4 – 6 workdays
Italy	SDA	3 – 4 workdays
Latvia	Deutsche Post	2 – 5 workdays
Lithuania	Deutsche Post	2 – 5 workdays
Luxembourg	Colis Prive	2 – 3 workdays
Netherlands	DHL	1 – 2 workdays
Poland	DPD	3 – 4 workdays
Portugal	Correos	1 – 2 workdays
Romania	Deutsche Post and SameDay	3 – 4 workdays
Slovakia	Deutsche Post	3 – 5 workdays
Slovenia	Deutsche Post	3 – 5 workdays
Spain	Correos	1 – 2 workdays
Sweden	DHL Sweden (P4Y)	3 – 4 workdays
United Kingdom	Deutsche Post	5 – 7 workdays
Switzerland	Deutsche Post	5 – 7 workdays
Cyprus	Deutsche Post	7 – 9 workdays
Malta	Deutsche Post	7 – 9 workdays
All islands (Canary Islands, Madeira, Mallorca, Ibiza, and Menorca but also islands like Corsica and Sassari, etc)	Deutsche Post	7 – 9 workdays
All other countries outside of the EU	Deutsche Post	7 – 9 workdays

Delivery guarantee

Because of our high successful delivery rate within the European Union (> 98%), we provide most of our EU customers with a delivery guarantee: If your order does not end up at its destination, we’ll send you a new one or refund the total order amount back to your bank account upon request.

* This guarantee does not include any islands such as Malta, Cyprus, Ibiza, Mallorca, Portuguese Islands, Greek Islands, and all of the Canary Islands.

Shipping to islands

We ship to islands that fall under the European Union area, such as the Canary Islands, Madeira, Mallorca, Ibiza, and Menorca – but also islands like Corsica and Sassari, however, longer shipping times apply. If you’re living on an island, you can expect to receive your order within 14 days, but we do not give any guarantees. Please contact support if you’re unsure about the actual shipping time to your destination.

Delivery information

Delivery attempts: 2
Discreet shipping: Yes (enable this during the check-out process)
Track & Trace: Yes
Sign for Delivery: No
Insured parcel: Yes
Parcel replaced if stopped by customs: Yes
Ship to packing stations: No
Ship to PO box: No
Delivered by: Local postal services

Delivery during the holidays

The holidays are a challenging period for our shipping partners due to the immense volume of packages being shipped every day. We try to do our best to meet the mentioned shipping times, but please understand that delays might occur, especially regarding international shipments. We will provide regular shipping updates whenever the network does get congested.

Can I cancel my order?

You have the option to cancel orders 14 days after the order is placed. Only unpack or use the product to the extent necessary to assess whether you wish to keep the product. Please contact hello@human-pro.com to cancel orders.

What is your refund policy?

If you want to make use of your right of withdrawal, at most the costs of return will be for your account. The full amount paid will be refunded as soon as possible, but no later than 14 days after the return or cancellation.

How can our products benefit you?

We offer a range of functional mushrooms that benefit the body in a variety of ways. Functional mushrooms are non-psychoactive, non-toxic and double extracted for maximum potency and benefit. These functional mushrooms can do so much more than mentioned here but in the interest of keeping this reply concise, I can say this, depending on your current goals, you might be interested the following:

• Lion’s Mane
• Cordyceps
• Reishi
• Chaga

Should you not be certain which of these mushrooms to start with, perhaps go for our Mushroom Essentials Complex that includes a combination of the above. This blend is a great option as a whole body supplement targeting all aspects of a well functioning physiology.

What is in our products?

Our products are gluten free, vegan, Kosher & Halaal. Free from any additives, fillers or preservatives. No added sugars, sweeteners or starch. Each capsule contains 420mg of double extracted functional mushrooms.

Are these mushrooms addictive

Despite some mushrooms being used recreationally, functional mushrooms are not addictive. Mushrooms with or without psilocybin are not habit forming in any way. Functional mushrooms do not provide any kind of ‘high’ and are not habit forming physically or psychologically.

How do i know if it’s working

Functional mushrooms offer a multilevel approach to our healing. As adaptogens, their genius lies in adding where there is lack and mitigating what is excessive. This fine tuning allows for deep, efficient yet subtle changes in our bodies and lives.

Depending on the mushrooms that you are supplementing with, there is a long list of metrics that you can measure. Everything from mood first thing in the morning, stamina during the day, ability to problem solve, ease in learning new skills, positive feedback from others, longer and deeper access to flow states.

There are many ways to track your progress, perhaps it’s a handwritten journal, a note in your private calendar or even a full blown spreadsheet. It is very beneficial to consistently track the metrics that are important to you right now and notice the pattern over time.

Tracking should also be done when not supplementing. This will enable you to clearly define where and how our functional mushrooms benefit you.

Which mushroom is most suitable for me?

Some mushrooms do come with contra-indications. Always consult with your medical specialist when starting a new regimen.

Functional mushrooms are also nutraceuticals meaning that they are a food with therapeutic properties. Functional mushrooms are completely non-toxic and do not cause any known side effects. There are rare cases of individuals that do experience allergic reactions to mushrooms (i.e. skin rashes). In other cases, certain mushrooms can interact with blood pressure medication, blood thinners and blood sugar levels.

Worth noting, mushroom extracts are not silver bullets. It is important to continue regular treatment and use functional mushrooms as an efficient add on, rather than a replacement.

Do you use fruiting bodies or mycelium for your supplements?

Our functional mushrooms are harvested from the fruiting bodies. The mycelium of Lion’s Mane and Cordyceps is cultivated on the sawdust.

The mycelium of Reishi and Chaga is cultivated right on the trees in the forest. Resihi is grown on the tree trunks and Chaga is wild grown meaning it is cultivated right on the living trees. The spores are applied to the trunk and left to fruit there.

How much should i take?

A good starting point is to follow the dosage guidelines provided on the packaging. Begin with the recommendations provided and then change as per your needs/circumstances AFTER having consulted with your medical expert. Functional mushrooms are not a replacement for medical treatment but a beneficial addition to your current medical protocol.

What is the expiration date?

As far as mushroom extracts go, they do not have an ‘Expiration Date’ but a ‘Best Before’ date.

Functional mushrooms do not lose their bioactive compounds over time. They might change in appearance (meaning they might solidify) inside the capsules.

The most important consideration when it comes to functional mushrooms is to prevent moisture and keep them in an airtight/sealed container. See your package for the best before date.

How best to take functional mushrooms?

Research has shown that therapeutic effects of functional mushrooms such as Reishi, Chaga or Cordyceps, is ideally taken on an empty stomach plus vitamin C. The beta-glucan compounds in the mushrooms are better absorbed when not having to compete with solid foods or fiber-rich smoothies. There is only one exception to this; Lion’s Mane is optimized when taken with food due to the ethanol extraction process that it undergoes.

Another very important consideration is to avoid dairy products when supplementing. Lactose binds to important polyphenols and potentially neutralizes the antioxidant effects of the mushrooms. Ideally, any dairy products would be consumed at a different time than the mushrooms, by at at least one hour.

The contents of the capsules got hard

Functional mushrooms such as Lion’s Mane absorb moisture easily causing the extract powder inside the capsule to solidify. Similar to sugar, salt or honey, it may form clumps in a humid environment.

The beneficial properties of these mushroom extracts are not affected by the change in consistency inside the capsule.

Be sure to keep all extracts in a dry properly sealed container to avoid any bacterial growth over time.

Why extracts instead of fresh or dried mushrooms

Functional mushrooms have their beneficial compounds safely locked away behind a coating called Chitin. This Chitin is to be unlocked in order to become digestible and bio-available to the human body.

Hot water extraction is the minimum processing needed to melt away the Chitin coating the mushroom cell walls. From there, a process called alcohol precipitation is applied. This procedure ensures a constant pharmaceutical level of quality and bioavailability, therefore providing you with maximum benefits.

Are there any contraindications when using these functional mushroom extractions?

Lion’s Mane, Chage, Reishi and Cordyceps are completely non-toxic mushrooms. Having said that, these powerful mushrooms might have contraindication if you are currently on medication. Always consult with your medical professional before starting any new regimen or protocol.