FAQ

Whether you need to contact us depends on if you successfully completed the payment for the order. If you haven't, you can cancel the order in your Order History, or reach out to us via our website chat or message us directly on WhatsApp at +31 202157884 or at hello@human-pro.com

We are available Monday to Friday from 8 am to 5 pm. If the payment has been made, contact us right away to resolve the issue before your order progresses.

Whether we can update your delivery address post-order depends on the current stage of your order in our warehouse process. If your order is 'On Hold,' please email us at hello@human-pro.com or message us on WhatsApp at +31 202157884 with the order details and the updated address.

If your order is 'Processing,' contact us right away so we can update the address before it's ready for pickup by our shipping partner.

Our support hours are Monday to Friday, 8 am to 5 pm. Please keep in mind that we can't modify delivery details once the parcel is prepared for shipment.

Whether you need to contact us depends on if you successfully completed the payment for the order.

If you haven't, you can cancel the order in your Order History, or reach out to us via our website chat or message us directly on WhatsApp at +31 202157884 or at hello@human-pro.com

We are available Monday to Friday from 8 am to 5 pm. If payment has been made, contact us right away to resolve the issue before your order progresses.

It could be that the confirmation email was delivered to your spam inbox. You can also check out your Order History if the order has been placed.

If neither of these options solves the issue for you, please reach out to us via our website chat or message us directly on WhatsApp at +31 202157884 or at hello@human-pro.com

We are available from Monday to Friday, 8 am to 5 pm.

Please contact us about this. It’d be really helpful if you can send us a screenshot showing the error.

You can easily do so by sending us an email at hello@human-pro.com or through Whatsapp. Our Whatsapp number is +31 202157884.

We are available from Monday to Friday, 8 am to 5 pm.

Unfortunately, it is possible that an order can be delayed. As we work with many shipping partners, shipping times are always an estimate, not a guarantee. However, 95% of the time, orders arrive on time.

If your order is delayed for a long time, kindly reach out to us via our website chat or message us directly on WhatsApp at +31 202157884 or at hello@human-pro.com

We are available Monday to Friday from 8 am to 5 pm.

You will get an email with a tracking code included when the order has been shipped from our warehouse. If you do not find this email, make sure to check the spam folder.

Additionally, you can also check the status of your order inside Your Account.

On hold: The order has been created, but not processed yet.

Processing: The order has been processed. You will receive a confirmation email now.

Completed: The order has been shipped. You will receive a tracking link email now.

Make sure to check the spam folder too, our emails sometimes end up there.

When you proceed to the checkout page, the initially displayed shipping price represents the standard option for deliveries within the Netherlands.

However, our shipping prices and carriers vary based on the destination country.

Hence, it's common for the shipping price and available carriers to adjust accordingly depending on the selected shipping destination.

No, currently this service is not available.

Yes, we offer same-day delivery in the Netherlands for orders placed before 11:00 AM.

All orders above €40 in the Netherlands, and above €70 in every other country, will automatically get free shipping.

Yes, you can select ‘discreet shipping’ at checkout.

All orders shipped in discreet have unmarked packaging. The contents and sender will remain completely anonymous. There will be no logos or any mention of Human Pro on the package.

The only markings on your parcel will be your address label and a postal or parcel service sticker, depending on the chosen delivery service.

Regrettably, we are unable to provide instructions to the carrier.

We recommend monitoring the tracking information for updates on the delivery status of your parcel.

Placing a note on your front door to communicate with the driver is the simplest method.

We ship all our products worldwide to all countries.

If you are unable to complete an order due to the shipping country, you can reach out to us via our website chat or message us directly on WhatsApp at +31 202157884 or at hello@human-pro.com

We are available Monday to Friday from 8 am to 5 pm.

We provide standardized shipping costs to ensure the most timely and reliable delivery experience for our customers. Shipping cost prices vary per country and are shown in the checkout.

Yes, we offer a shipping guarantee within the EU. Due to our high delivery success rate exceeding 98% within the European Union, we extend a delivery guarantee to most of our EU customers.

If your order does not reach its destination, you can request a replacement or a full refund credited back to your bank account.

Please note that this guarantee excludes certain islands such as Malta, Cyprus, Ibiza, Mallorca, the Spanish Islands, Portuguese Islands, Greek Islands, and the Canary Islands.

Yes, we do ship to islands within the European Union area, including the Canary Islands, Madeira, Mallorca, Ibiza, Menorca, Corsica, and Sassari.

However, please note that longer shipping times may apply. If you reside on an island, you can typically expect to receive your order within 14 days, though we do not provide guarantees on the delivery timeframe.

If you have any uncertainties regarding the shipping duration to your location, kindly reach out to us via our website chat or message us directly on WhatsApp at +31 202157884 or at hello@human-pro.com

Our support team is available Monday to Friday, from 8 am to 5 pm.

The holidays are a challenging period for our shipping partners due to the immense volume of packages being shipped every day.

We try to do our best to meet the mentioned shipping times, but please understand that delays might occur, especially regarding international shipments.

Yes, we do offer a subscription service. With our subscription, you are able to determine your next delivery date, your subscription interval, and the total order amount yourself from within your account.

When creating a subscription, you will get the chosen product at a discount. You will also be able to determine your next delivery date, your subscription interval, and the total order amount yourself from within your account.

You can place your subscription ‘On Hold’ inside your account. While the subscription is ‘On Hold’, you will not be charged, and you can reactivate at any time.

If you want to cancel your subscription, please place it ‘On Hold’ first, and then send us an email at hello@human-pro.com, or a message via WhatsApp. Our WhatsApp number is +31 202157884.

If you want to return your order then please contact us about this. We provide 30 days no questions asked money back guarantee for Human Pro products.

You can easily reach out to us via our website chat or message us directly on WhatsApp at +31 202157884 or at hello@human-pro.com

We are available from Monday to Friday, 8 am to 5 pm.

If you wish to exercise your right of withdrawal, any return costs will be at your expense.

The complete payment made will be reimbursed promptly, within a maximum of 14 days following the return or cancellation.

We provide a 30-day unconditional, no-questions-asked money-back guarantee.

In the event that you decide to return a product, we kindly request that you share your reasons for dissatisfaction so that we can enhance our offerings in the future.

There are no other ingredients in our functional mushrooms.

We pride ourselves on providing functional mushroom extracts that are 100% free from any additives, fillers, or preservatives. No added sugars, sweeteners, or starch.

Aditionally, the functional mushrooms are gluten-free, vegan, kosher & halal.

All our Human Pro products are functional mushrooms and non-psychoactive, therefore 100% legal.

Our products are crafted with the utmost care to ensure superior quality. We meticulously select and produce our extracts to ensure they contain high levels of active ingredients.

To guarantee quality and safety, our extracts are tested in an independent third party laboratory.

A COA (Certificate of Analysis) for each of our functional mushrooms is available on the product page of each extract.

To learn more about how we do it, read about Kanzen 完全, our extraction method.

Our products undergo rigorous third-party testing by the respected lab Eurofins to ensure the highest quality standards.

The results of these tests COA (Certificate of Analysis) are available for each of functional mushrooms on the product page.

No, our functional mushrooms are not psychoactive.

Functional mushrooms are not psychoactive and are not addictive.

Functional mushrooms do not provide any kind of ‘high’ and are not habit-forming physically or psychologically.

Yes, it is common to mix and match different functional mushrooms. This is called stacking.

Read more about stacking here.

Consume our extracts with a glass of water and preferably with a meal. You can also use our extracts in smoothies.

Depending on the mushrooms that you are supplementing with, there is a long list of metrics that you can measure.

Everything from mood first thing in the morning, stamina during the day, ability to problem solve, ease in learning new skills, positive feedback from others, and longer and deeper access to flow states.

There are many ways to track your progress, perhaps it’s a handwritten journal, a note in your private calendar, or even a full-blown spreadsheet. It is very beneficial to consistently track the metrics that are important to you right now and notice the pattern over time.

Tracking should also be done when not supplementing. This will enable you to clearly define where and how our functional mushrooms benefit you.

Here is how to begin observing yourself and your life to see if the products are in fact working.

Follow the dosage guidelines provided on the packaging.

There is no need to find the Sweet Spot dosage when taking functional mushrooms, they are not psychoactive.

Functional mushrooms are not a replacement for medical treatment.

Many customers do not enjoy swallowing many capsules on a daily basis, luckily these mushroom extracts are delicious!

You can also open te capsules and blend the powder into your yogurt or shake. Or, make a tea with the extracts.

See your package for the best-before date and read here for further storage guidelines to consider.

Functional mushrooms such as Lion’s Mane absorb moisture easily causing the extract powder inside the capsule to solidify.

Similar to sugar, salt, or honey, it may harden in a hot/humid environment. The beneficial properties of these mushroom extracts are not affected by the change in consistency inside the capsule.

Be sure to keep all extracts in a dry properly sealed container to avoid any bacterial growth over time.

Functional mushrooms keep their beneficial compounds locked behind chitin, the tough material their cell walls are made of. The human body cannot break chitin down, so eating the mushroom whole leaves most of what you paid for still locked away.

Extraction is what opens those cell walls. How it is done decides how much survives: heat and speed destroy the most delicate compounds, so ours runs slowly and never above 38°C, over six weeks.

That is the method we call Kanzen 完全 - Japanese for complete. The whole mushroom goes in, nothing is added, and nothing is lost.

We exclusively use the fruiting bodies of the mushrooms in our extracts, excluding the mycelium and the grains they are typically grown on.

This results in a high-quality extract known as a full-spectrum extract, as it doesn't contain any residual rice or wheat associated with mycelium growth.

We are committed to maintaining quality standards and do not reintroduce insoluble materials back into the final product. This means that any residues generated during the extraction process are responsibly discarded. Unlike some providers, we prioritize product purity.

There are rare cases of individuals who do experience allergic reactions to mushrooms (i.e. skin rashes). In other cases, certain mushrooms can interact with blood pressure medication, blood thinners, and blood sugar levels.

It is important to continue regular treatment and use functional mushrooms as a supplement, functional mushrooms are not a replacement for conventional medical interventions and are not silver bullets.

Always contact your health professional before adding functional mushrooms to your protocol.

The extraction process is essential for unlocking the beneficial compounds in mushrooms, such as beta-glucans and triterpenoids, which are locked within the tough chitin cell walls.

Without extraction, these compounds remain inaccessible to the human body because it cannot naturally break down chitin. Through precise extraction, we make these bioactive compounds bioavailable, ensuring you receive the maximum health benefits from each mushroom.

The usual method runs hot and fast - around 80°C for seven hours, start to finish in about two days. It is cheap, and heat at that level breaks down the mushroom's most delicate compounds before they ever reach the pouch.

Ours is the opposite. A slow, multi-stage process that never goes above 38°C and takes six weeks.

The trade is time for potency. We think it is the only trade worth making.

No - and it is the most misleading term in this industry.

Dual extraction describes which solvents touch the mushroom: water and alcohol. It says nothing about how hot the process runs or how long it takes, and that is where an extract is actually won or lost. Run a dual extraction at 80°C for seven hours and the fragile compounds are gone before the alcohol ever arrives. You extracted twice and saved little.

We use water and alcohol too. The difference is the two numbers dual extraction never mentions: never above 38°C, and six weeks.

Six weeks. The usual industry method takes about two days.

The extra time is the whole point: it lets us open the cell walls gradually, at a temperature low enough that nothing delicate is destroyed on the way out. Speed is cheap, and what it costs you is the compounds you were paying for.

Our process extracts a wide range of bioactive compounds, including beta-glucans, triterpenoids, polysaccharides, and terpenes. By using a careful extraction method, we ensure that none of these essential compounds are lost during processing.

Because the most valuable compounds in a functional mushroom are also the most delicate, and heat is what destroys them.

A conventional process runs at around 80°C for seven hours. In Lion's Mane, a hot process can lose more than seventy per cent of the compounds the mushroom started with.

We never go above 38°C. It takes six weeks instead of two days, and it is the single biggest reason our extracts are what they are.

Yes, we customize our extraction process to match the unique properties of each mushroom species. For instance, with Lion’s Mane, we focus on preserving and extracting neurogenic compounds.

For Reishi, we prioritize triterpenoids and polysaccharides. This tailored approach ensures that each extract is optimized for its intended benefits.

Vertical integration means that we control every stage of production, from cultivating the mushrooms to processing and extracting their bioactive compounds. This ensures complete oversight of quality at every step, reducing the risk of contamination or degradation.

Unlike mass-produced extracts that rely on multiple suppliers, our mushrooms are grown, harvested, and processed on-site, guaranteeing freshness, potency, and purity in every batch.

Yes. Nothing is added, at any stage.

This matters more than it sounds. Most powdered mushroom products need carriers to become a powder at all - maltodextrin, anti-caking agents, silica - added back in after processing stripped the material down. You end up paying mushroom prices for filler.

Ours is the whole mushroom, opened slowly and gently, with nothing put back because nothing was taken out.

Our extracts stand out because of our precision extraction techniques, tailored methods for each mushroom species, and commitment to quality and sustainability.

We use a slow, multi-stage extraction process that captures the full medicinal profile of each mushroom, ensuring potency and bioavailability. Combined with our vertical integration and eco-friendly practices, this results in a superior product that is unmatched in the industry.

Shilajit is a natural resin found in the Himalayan mountains, formed from the decomposition of plant material over centuries.

It’s rich in minerals and fulvic acid, which help the body absorb nutrients more efficiently.

Shilajit has been used traditionally in Ayurvedic medicine for its health-supporting properties.

Dissolve 300 to 500 mg of Shilajit in warm water or milk. We recommend using lukewarm water. It’s important not to use boiling hot water, as the heat can degrade some of the beneficial compounds like fulvic acid.

If you prefer, you can also dissolve it in cold water, although it may take a bit longer for the Shilajit to fully dissolve. Stir until the Shilajit is fully mixed before drinking.

Consume it once daily, preferably in the morning on an empty stomach. Adjust the dosage gradually based on your body’s response, but do not exceed the recommended amount.

There isn’t a strict ideal time to take Shilajit, but it depends on your goals. Many people prefer to take it in the morning to help boost energy and focus throughout the day.

It can also be taken in the evening if your focus is on recovery or relaxation, as it doesn’t have stimulating effects that interfere with sleep.

However, we recommend not taking Shilajit within two hours before bed, as it may still provide an energy boost that could affect your ability to wind down.

The key is consistency, so choose a time that works best with your routine for regular use.

Shilajit has a strong, earthy smell due to its high mineral content and natural compounds, including fulvic acid.

Fulvic acid is a natural compound found in Shilajit that helps the body absorb nutrients more efficiently and has antioxidant properties.

Human Pro Shilajit contains over 75% fulvic acid, ensuring maximum potency and effectiveness. Also see our lab test results by Eurofins here.

Yes, each batch of Human Pro Shilajit is tested by Eurofins, an independent lab, and the results are available on our product page.

Human Pro Shilajit is ethically sourced from the high altitudes of the Indian Himalayas above 4800 meters to ensure purity, potency, and quality.

This resin is naturally extracted using Aryuvedic methods, which make it free from heavy metals, microbes, and pesticides.

One jar of Human Pro Shilajit, containing 50 grams, lasts approximately 100 days when used as recommended.

Yes, our Shilajit is 100% plant-based and suitable for both vegetarians and vegans.

Yes, Shilajit can be taken alongside functional mushrooms, complementing their effects.

Shilajit can be taken with Pure Focus to further support concentration and mental clarity.

Shilajit and functional mushrooms are both natural substances but differ in origin and focus.

Shilajit is a mineral-rich resin that forms over centuries in the high altitudes of the Himalayas. It is made up of decomposed plant matter and contains high levels of minerals, including fulvic acid. People who use Shilajit are often looking for general physical vitality and support for nutrient absorption.

Functional mushrooms are plant-based fungi known for supporting specific aspects of wellness. Our Mushroom Essentials Complex, for example, is commonly used by those interested in enhancing mental clarity, creativity, and productivity.

In summary, if you’re focused on physical stamina and mineral support, Shilajit may be a good choice, while those looking for focus may prefer functional mushrooms like Lion’s Mane.

Many people use both together to complement their overall wellness routines.

You should avoid using Shilajit if you are:

• Pregnant or breastfeeding: There isn’t enough reliable information on the safety of Shilajit for pregnant or breastfeeding women, so it’s best to avoid it during these times.
• Have low blood pressure: Shilajit may lower blood pressure, so individuals with low blood pressure or those taking medication to lower their blood pressure should consult a healthcare provider before use.
• Have a known allergy to Shilajit or its components: Although rare, some people may have allergic reactions to Shilajit. Discontinue use and consult a doctor if you experience any allergic symptoms.
• Taking certain medications: If you are on medications, especially for chronic conditions or blood pressure, you should check with your healthcare provider before starting Shilajit, as it may interact with certain drugs.

Always consult a healthcare professional before starting Shilajit if you have any pre-existing health conditions or concerns.

For the functional mushrooms we farm in the Netherlands, our practices are grounded in the principles of circular economy and regenerative agriculture.

By repurposing agricultural byproducts like sawdust, wood chips, and grain husks as substrates, we reduce waste while creating a nutrient-rich foundation for mushroom growth. These practices are complemented by renewable energy sources, including solar power and contributions from a local wind collective, ensuring a minimal environmental footprint.

In our Dutch facility, we locally source substrates from agricultural byproducts, such as sawdust, wood chips, and grain husks, which would otherwise go to waste.

These materials are carefully blended with minerals and sometimes yeast obtained from nearby breweries. This localized and sustainable approach ensures that the functional mushrooms we grow have an optimal, nutrient-rich medium tailored to their needs.

For the functional mushrooms cultivated in the Netherlands, we use a super pasteurization process that is both sustainable and energy-efficient. Unlike traditional sterilization methods that heat substrates to over 121°C, we use a lower temperature range of 110-114°C.

This method retains beneficial properties in the substrates while still eliminating harmful microbes. It also reduces energy consumption, enhancing the overall sustainability of our Dutch farming operations.

On our Netherlands-based farm, we repurpose spent substrates after harvesting the mushrooms. These substrates, enriched with fungal compounds, are returned to local farmers to enhance soil quality.

They improve fertility, attract beneficial organisms, and even serve as a natural deterrent against harmful fungi. While this process applies to the functional mushrooms we grow in the Netherlands, we continue to explore recycling solutions for high-quality plastic waste from substrate bags to further our zero-waste goals.

Our farm in the Netherlands operates on renewable energy sources, including solar panels and contributions from a local wind collective located in one of Europe’s largest wind parks.

This setup significantly reduces the carbon footprint of our functional mushroom production. While not all our products are produced in the Netherlands, this farm reflects our commitment to sustainability.

In the Netherlands, where we cultivate our functional mushrooms, we practice regenerative agriculture by returning spent substrates to local farmers.

These substrates, enriched with organic matter and fungal compounds, improve soil fertility and reduce the need for chemical fertilizers and pesticides. While this applies specifically to our Dutch operations, it highlights our broader commitment to environmentally conscious practices.

For the functional mushrooms we farm in the Netherlands, we prioritize sustainability and quality over industrial scale.

Unlike traditional methods that rely on mass-produced substrates and high-energy sterilization, we create substrates in-house, use energy-efficient pasteurization, and repurpose agricultural byproducts. These practices, exclusive to our Dutch farm, ensure higher-quality mushrooms while actively benefiting the environment.