Refund policy
Last updated: 30 August 2026
1. Overview
At Human Pro Supplements (Hyperflow B.V.), we stand by our products and want you to feel completely confident in your purchase. That’s why we offer a 30-day money-back guarantee—no questions asked.
This policy also includes your statutory right of withdrawal under EU law, which allows you to cancel your order within 14 days of receiving your product. If you are not satisfied for any reason, simply return the product within 30 days for a full refund.
This policy applies to all purchases made directly from our website.
2. 14-Day Statutory Right of Withdrawal (EU Law)
If you are an EU-based consumer, you have the right to withdraw from your purchase within 14 days of receiving your order. You do not need to provide a reason.
If you choose to withdraw, we will refund your entire purchase amount, including the cost of our standard delivery. If you chose a more expensive delivery method than our standard option, we refund the standard cost and not the surcharge. You are responsible for returning the item to us.
To withdraw from your purchase, send an email to hello@human-pro.com with your order details, or use the model withdrawal form in the Annex to our Terms of Service. Any clear statement of your decision is enough — the form is optional. You must return the product within 14 days of notifying us.
3. 30-Day Money-Back Guarantee (Our Extra Promise to You)
Beyond the legal 14-day withdrawal period, we offer an additional 16 days—giving you 30 days in total to return your product if you’re not satisfied.
Conditions for the 30-Day Guarantee
- You must return the product within 30 days of receiving it.
- The product should be in its original packaging (if possible) and in good condition.
- Opened and used products can be returned within the 30-day period, but if an item is heavily used or damaged, we may partially reduce the refund amount based on its condition.
Simply email us at hello@human-pro.com within 30 days of receiving your order.
4. Refunds & Return Process
- Return shipping costs: You are responsible for return shipping costs, unless we made an error (e.g., wrong item sent, damaged product).
- Refund method: Refunds are made to the original payment method, without undue delay and in any event within 14 days of the day we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.
- Damaged or incorrect items: If your item arrived damaged or you received the wrong product, please contact us immediately at hello@human-pro.com so we can arrange a replacement or refund.
5. Important Notes & Exclusions
- Customs fees and import duties are non-refundable. If your order was returned due to unpaid customs fees, we can only refund the product cost (excluding shipping).
- If your refund hasn’t been received within 14 days, check with your bank or payment provider before contacting us.
6. How to Request a Return
Simply email us at hello@human-pro.com with your order number, the item(s) you’d like to return, and (if possible) a reason for the return. We’ll guide you through the next steps.
7. Subscriptions
If your order is part of a subscription, you can cancel at any time before your next renewal from your account, or by emailing us. Cancelling stops future deliveries; deliveries already sent are covered by the return rights above.
8. Changes to This Policy
We may update this policy at any time. The version in effect at the time of your purchase applies to your order. Any changes will be posted on our website.
Thank you for choosing Human Pro. We believe in our products and want you to shop with confidence!