Last Updated: 2025-2-10

1. Overview

At Human Pro Supplements (Hyperflow B.V.), we stand by our products and want you to feel completely confident in your purchase. That’s why we offer a 30-day money-back guarantee—no questions asked.

This policy also includes your statutory right of withdrawal under EU law, which allows you to cancel your order within 14 days of receiving your product. If you are not satisfied for any reason, simply return the product within 30 days for a full refund.

This policy applies to all purchases made directly from our website.

2. 14-Day Statutory Right of Withdrawal (EU Law)

If you are an EU-based consumer, you have the right to withdraw from your purchase within 14 days of receiving your order. You do not need to provide a reason.

If you choose to withdraw, we will refund your entire purchase amount, including our standard shipping costs. However, you are responsible for returning the item to us.

To withdraw from your purchase, simply send an email to hello@human-pro.com with your order details. You must return the product within 14 days of notifying us. We will process your refund once we receive the returned item or proof of shipment.

3. 30-Day Money-Back Guarantee (Our Extra Promise to You)

Beyond the legal 14-day withdrawal period, we offer an additional 16 days—giving you 30 days in total to return your product if you’re not satisfied.

Conditions for the 30-Day Guarantee

• You must return the product within 30 days of receiving it.
• The product should be in its original packaging (if possible) and in good condition.
• Opened and used products can be returned within the 30-day period, but if an item is heavily used or damaged, we may partially reduce the refund amount based on its condition.

Simply email us at hello@human-pro.com within 30 days of receiving your order.

4. Refunds & Return Process

• Return shipping costs: You are responsible for return shipping costs, unless we made an error (e.g., wrong item sent, damaged product).
• Refund method: Refunds are processed to the original payment method within 14 days after we receive the returned item.
• Damaged or incorrect items: If your item arrived damaged or you received the wrong product, please contact us immediately at hello@human-pro.com so we can arrange a replacement or refund.

5. Important Notes & Exclusions

• Customs fees and import duties are non-refundable. If your order was returned due to unpaid customs fees, we can only refund the product cost (excluding shipping).
• If your refund hasn’t been received within 14 days, check with your bank or payment provider before contacting us.

6. How to Request a Return

Simply email us at hello@human-pro.com with your order number, the item(s) you’d like to return, and (if possible) a reason for the return. We’ll guide you through the next steps.

7. Changes to This Policy

We may update this policy at any time. The version in effect at the time of your purchase applies to your order. Any changes will be posted on our website.

Thank you for choosing Human Pro. We believe in our products and want you to shop with confidence!